Help
Answers about booking, fees, cancellations and payouts.
How does booking work?+
Find talent, pick a date and request the booking. You pay at checkout and the booking becomes Requested. The talent accepts (Booked) or declines (you are refunded in full). After the event it is Completed and the talent's payout is released. You can chat with the other party in your Inbox at any point.
What does LIVEGRID charge?+
Joining, browsing, messaging and applying to jobs are free. A 10% booking fee is added to the buyer's total when a booking is paid. Talent receives their full rate plus agreed travel. Venue Pro members pay 8%. Optional plans start at $29/month. See Pricing.
What is the cancellation policy?+
- Talent cancels or declines: the buyer is refunded 100% of the total, including the booking fee.
- Buyer cancels more than 7 days before the event: 100% refund.
- Buyer cancels 3 to 7 days before: 50% of the talent price (and travel) plus the full booking fee is refunded.
- Buyer cancels less than 3 days before: only the booking fee is refunded.
- LIVEGRID support cancellations are refunded 100%.
How and when do talent get paid?+
When a booking is paid, the talent payout is held. It becomes due after the event is completed (24 hours after the event, or when both sides mark it complete) and is then released to the talent. Payout status is shown on every booking and under Settings, Payments.
What is 2 Degrees?+
2 Degrees uses your existing connections to show you talent and venues one or two steps from people you know: digital word-of-mouth. Add connections on the 2 Degrees page.
How do I stay safe?+
Keep messaging and payment on LIVEGRID so bookings, payments and refunds are protected by the platform. Check profile reviews and the verified badge, never send payment outside the platform, and report anything suspicious to support@livegrid.io.
I need help with something else.+
Email support@livegrid.io and include your booking code if you have one.